HANSA Limited Warranty

The warranty applies to new purchased HANSA product identified by the Machine Serial number as part of this registration process.

Your Warranty Registration confirmation email is your identification for warranty service.

In order to take advantage of the HANSA limited warranty you must have, maintenance performed according to the schedule contained in the relevant owner’s manual supplied with this product by an authorised HANSA dealer. In order to ensure the safe operation of this product, we strongly recommend that you only use an authorised HANSA dealer for servicing. The cost of routine or required maintenance and services is the responsibility of the purchaser.

In New Zealand Hansa Products Ltd will recognise your statutory rights under the Consumers Guarantee Act 1993.
In Australia this warranty is given by Hansa Australia Pty Ltd. This warranty is provided in addition to other rights and remedies you have under law: Our goods come with guarantees which cannot be excluded under the Australian Consumer Law. You are entitled to replacement or refund for a major failure and to compensation for other reasonably foreseeable loss or damage. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

HANSA warrants each new HANSA Chipper free from defect in material and workmanship under normal use and routine servicing, for the warranty period specified below and conditional to the limitations and exclusions printed below.

The purchaser must keep a record of all service and maintenance history as proof of servicing history. This maybe requested when assessing any future warranty claim.

To qualify for this HANSA Limited Warranty the warranty registration must be completed within ten (10) days, following the date of purchase.

The warranty registration must accompany the HANSA product when warrantable repairs are requested. If the warranty registration is lost or destroyed, proof of purchase documentation clearly recognising the machine serial number shall be accepted for warranty purposes. Where neither is available and HANSA does not have any record of the purchaser’s details the warranty period shall be calculated from the appropriate dealer wholesale sale date. Any claim under this warranty must be made within the warranty period specified below.

Any authorised HANSA dealer is further authorised to repair or replace any part which proves defective within the limits of this warranty at no charge to the owner, covering parts and labour. Consumables items such as but not limited to oils, grease, blades and belts shall be the responsibility of the owner. All defective parts replaced under this warranty become the property of HANSA. Transportation cost for the product either to or from an authorised HANSA dealer is the responsibility of the owner.

This Hansa Chippers Limited Warranty may be subject to cancellation if the above requirements are not performed.

Exclusions

The warranties contained herein shall NOT APPLY TO:

  • Any damage which results from neglect of periodic maintenance specified by HANSA. 
  • Any damage which results from repair or maintenance operations by methods other than specified by HANSA.
  • Any damage which results from misuse or use beyond the limitations of the intended purpose specified by HANSA, such as overloading, including foreign objects such as stones, pieces of steel, glass etc being dropped into the running machine or use under abnormal conditions (in HANSA’s sole judgement).
  • Any damage which results from use of non-genuine parts, lubricant or fluid not approved by HANSA.
  • Any damage resulting from modification or installation in other products in a way not approved by Hansa which has any influence on the function and/or performance of the products. 
  • Any damage which results from operation other than specified in the Owner’s Manual either intentionally or by error. 
  • Fading of painted surfaces, deterioration of plated surfaces, deterioration of rubber and plastics including, rusting due to the passage of time.
  • Normal phenomena such as noise, vibration or oil seepage which are considered by HANSA as not affecting the quality, function or performance of the product. 
  • Any damage due to improper storage or transport. 
  • Consumable replacement items: Belts, cutting blades, anvil, serviceable bearings.
  • Periodical maintenance items such as cleaning, inspection and adjustments. 
  • Any repair and/or adjustment performed by persons other than an authorised dealer, or damage resulting there from. As a rule warranty shall not be applied to the repair or adjustment performed by persons other than an authorised dealer.
  • Any repair and/or adjustment to correct improper or poor quality work previously performed. 
  • Incidental expenses incurred in the warranty claim. For example: additional expenses such as those for towing, communications, hotel and meals, incurred due to breakdown of the product at a remote location. Any expense related to personal injury and/or property damage, (exclusive of the product itself). Compensation for loss of time, commercial losses or rental costs of a substitute product during the period of adjustment.  
  • Any damage which results from unavoidable natural disasters, fire, collision, theft, etc. 
  • Any normal wear or deterioration, such as that of sliding or rotating parts caused under normal operating conditions. For example: Normal wear pivot points, rod ends and bearings. 
  • Any damage resulting from exposure of the product to soot and smoke, medicines and chemical agents, sea water, sea breeze, salt or other environmental phenomena.

Limitations

  • HANSA reserves the right to modify, alter and improve any product without incurring any obligation to replace any product previously sold with such modification.
  • In no event shall HANSA’s liability exceed the purchase price of the product.
  • Equipment and accessories not of HANSA’s manufacture (such as engine, battery and tires) are warranted only to the extent of the original manufacturer’s warranty and subject to their allowance to HANSA only if found to be defective by such manufacturer.
  • HANSA reserves the right to supply remanufactured parts as it deems appropriate.

Machine Warranty Period

HANSA CHIPPERS

DOMESTIC

HIRE

Non Registered

12 Months

3 Months

Registered

24 Months (Conditional)*

3 months

*  Conditional Warranty:
This is a HANSA extended warranty period for products that are:

  • Purchased from a New Zealand or Australian HANSA Dealer after 1/05/2014.
  • Registered at the time of sale through the Hansa Chippers website: www.hansachippers.com/registration
  • Serviced by a HANSA Dealer in accordance with the Hansa service schedule using genuine HANSA parts.
  • Meeting all other warranty requirements.

Contact details

New Zealand:                                                                                                                       Australia:
Hansa Products Ltd                                                                                                               Hansa Australia Pty Ltd
PO Box 10323                                                                                                                        PO Box 386
Te Rapa                                                                                                                                  Acacia Ridge
Hamilton 3241                                                                                                                        Queensland 4110
ABN: 62 010 539 358

 

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HONDA Limited Warranty

The warranty applies to new purchased HONDA product identified by the Engine Serial number as part of this registration process.

Your Warranty Registration confirmation email is your identification for warranty service.

In order to take advantage of the HONDA limited warranty you must have, maintenance performed according to the schedule contained in the relevant owner’s manual supplied with this product by an authorised HONDA dealer. HONDA will recognise your statutory rights under the Consumers Guarantee Act 1993. In order to ensure the safe operation of this product, we strongly recommend that you only use an authorised HONDA dealer for servicing. Only authorised HONDA Dealers have access to all of the special tools and training required to maintain your HONDA product in peak operating condition.

In New Zealand this warranty is given by Power & Marine Limited. In Australia this warranty is given by Honda Australia Motorcycle and Power Equipment Pty Ltd.

Honda Power Equipment warrants each new HONDA Engine free from defect in material and workmanship under normal use and routine servicing, for the warranty period specified below and conditional to the limitations and exclusions printed below. This warranty applies only to new HONDA engines fitted to Hansa Chippers distributed in New Zealand & Australia.

The purchaser must keep a record of all service and maintenance history as proof of servicing history. This maybe requested when assessing any future warranty claim.

To qualify for this HONDA Limited Warranty the warranty registration must be completed within ten (10) days, following the date of purchase.

The warranty registration must accompany the HONDA product when warrantable repairs are requested. If the warranty registration is lost or destroyed, proof of purchase documentation clearly recognising the engine serial number shall be accepted for warranty purposes. Where neither is available and Honda Power Equipment does not have any record of the purchaser’s details the warranty period shall be calculated from the appropriate dealer wholesale sale date.

Any authorized HONDA Power Product dealer is further authorized to repair or replace any part which proves defective within the limits of this warranty at no charge to the owner, covering parts and labour. Consumables items such as but not limited to oils, coolants, filter and spark plugs shall be the responsibility of the owner. All defective parts replaced under this warranty become the property of Honda Power Equipment. Transportation cost for the product either to or from an authorized HONDA dealer is the responsibility of the owner.

The HONDA engine may be removed from the Hansa chipper by the OEM retailer before delivery to an authorized HONDA Engine or Power Equipment dealer for repair. The removal is not covered by the limited warranty.

Exclusions

  • Any damage which results from neglect of periodic maintenance specified by Honda. 
  • Any damage which results from repair or maintenance operations by methods other than specified by Honda.
  • Any product which has participated in a competition racing or rally event.
  • Any damage which results from misuse or use beyond the limitations of the intended purpose specified by Honda, such as overloading, or use under abnormal conditions.
  • Any damage which results from use of non-genuine parts, lubricant or fluid not approved by Honda.
  • Any damage resulting from modification or installation in other products in a way not approved by Honda which has any influence on the function and/or performance of the products. 
  • Any damage which results from operation other than specified in the Owner’s Manual either intentionally or by error. 
  • Fading of painted surfaces, deterioration of plated surfaces, deterioration of rubber and plastics including, rusting due to the passage of time.
  • Normal phenomena such as noise, vibration or oil seepage which are considered by Honda as not affecting the quality, function or performance of the product. 
  • Any damage due to improper storage or transport. 
  • Consumable replacement items: Spark plugs, contact points, shear pins, fuel strainers, oil filter elements, air cleaner elements, brake shoes or pads, clutch components, fuses, motor brushes, gaskets, tube or hoses, belts, cutting blades, light bulbs, serviceable bearings.
    Petroleum and others fluids: Oil, grease, battery electrolyte, and radiator coolant. Other items specified by Honda.
  • Periodical maintenance items such as cleaning, inspection and adjustments. 
  • Any repair and/or adjustment performed by persons other than an authorised dealer, or damage resulting there from. As a rule warranty shall not be applied to the repair or adjustment performed by persons other than an authorised dealer.
  • Any repair and/or adjustment to correct improper or poor quality work previously performed. 
  • Incidental expenses incurred in the warranty claim. For example: additional expenses such as those for towing, communications, hotel and meals, incurred due to breakdown of the product at a remote location. Any expense related to personal injury and/or property damage, (exclusive of the product itself). Compensation for loss of time, commercial losses or rental costs of a substitute product during the period of adjustment.  
  • Any damage which results from unavoidable natural disasters, fire, collision, theft, etc. 
  • Any normal wear or deterioration, such as that of sliding or rotating parts caused under normal operating conditions. For example: Normal wear to pistons, piston rings, cylinder bores, piston pins, valve seats, stems and bearings. 
  • Any damage resulting from exposure of the product to soot and smoke, medicines and chemical agents, sea water, sea breeze, salt or other environmental phenomena.
  • Engines fitted to Hansa chippers sold outside New Zealand or Australia shall be covered for the periods below as part of Honda’s World Wide Warranty. Periods of warranty cover are the same as specified below. A copy of the HONDA International Warranty Agreement is available upon request to Honda Power Equipment.

 Limitations

Honda Power Equipment stocks parts only for those engine models that it imports and distributes. There may be a delay in obtaining parts for other engine models not distributed by Honda Power Equipment.

How to claim warranty

In the event you are faced with a manufacturing fault with you Honda product you can claim a repair or part replacement under warranty if the following conditions are fulfilled:

  • The problem is related to production quality or specifications of the engine.
  • The engine is within the warranty period outlined in schedule
  • The issue does not fall within the warranty exclusions listed.

Procedures:

  • Take your Honda engine or Honda Power Product to an authorised Honda Dealer.
  • Present the Warranty Registration or invoice document providing proof of the date of purchase with reference to the Hansa chipper serial number as appropriate.

    NOTE:
    Honda General Purpose engines are distributed to provide power to machines and equipment that are manufactured and sold by OEMs, other than Honda. In this case the Honda warranty only covers defects relating to the engine, not the entire machine equipment nor the parts of the equipment that are attached to a Honda engine that are part of the application.

  • Domestic Use: Personal, residential or household use only.
  • Commercial Use: All uses other than domestic use, including use for income producing (including farming) or rental purposes.

Engine Warranty Period

GENERAL PURPOSE ENGINES

DOMESTIC

COMMERCIAL

GX Engines

36 Months

36 Months

Registered

48 Months (Conditional)*

 

*  Conditional Warranty:

This is a Honda Dealer extended warranty period items that are:

  • Purchased from a New Zealand or Australian Honda Dealer after 1/01/2013.
  • Registered at the time of sale through the Hansa Chippers website: www.hansachippers.com/registration
  • Serviced by a Honda Dealer in accordance with the Honda service schedule using Genuine Honda parts and oil (proof required).
  • Meeting all other warranty requirements.

NOTE: These warranty conditions apply to New Zealand and Australia only.

Contact Details

New Zealand:                                                                                            Australia:
Power & Marine Limited                                                                             Honda Australia Motorcycle and Power Equipment Pty Ltd
P.O. Box 53053                                                                                          1954-1956 Sydney Rd
Auckland Airport                                                                                          Campbellfield
Auckland 2150                                                                                             Vic 3061